Terms and Conditions

Click here to view our Conditions of Sale

The following are the terms of use (“terms") that govern use of the www.tradelocks.co.uk website ("site"). By using or visiting the site, you agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the site. UAP Limited and each of their respective subsidiaries (collectively "UAP TradeLocks" or "we") reserve the right to change these terms at any time, effective immediately upon posting on the site. Please check this page of the site periodically. If you violate these terms, UAP TradeLocks may terminate your use of the site, ban you from future use of the site, cancel products you receive through the site, cancel your product order, and/or take appropriate legal action against you. Please read the following terms and conditions of sale carefully before ordering products from us. By purchasing goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to UAP Limited t/a UAP TradeLocks.

Price & UK Delivery

The price you will pay for the goods is the price in the emailconfirmation. Full payment for goods is required before dispatch (any deposits taken are non-refundable). Where applicable you shall be given an estimated time for delivery at the time your order is placed. Where goods become available for delivery at different times we reserve the right to deliver them in stages. Liability for the goods passes to you upon delivery.

For orders between £0.00 - £34.99 (excl. VAT) standard UK delivery (1-3 working days) is £2.75+VAT. For orders over £35.00 (excl. VAT) standard UK delivery (1-3 working days) is FREE

All baskets containing Fullex products carry a shipping charge of £15+VAT, unless the total spend is £300+VAT.

Non-UK Delivery

For deliveries outside of the UK mainland your order may incur an additional charge and shipping cost. To find out your product price and shipping costs for each country, please select your country from the top bar on the website to be taken to the relevant country page.

Satisfaction Guarantee

In addition to your statutory rights, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item less a handling charge of 25% of the returned goods order value subject to a minimum handling charge of £20 + VAT. We reserve the right to send back items to you that have been returned to us after 28 days unless they are faulty.

We will only accept the return of opened items if they are faulty due to manufacturing defects and all returned goods will be inpidually tested to determine the cause of fault before a refund or replacement is issued. We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund.

UAP TradeLocks will therefore not replace tools broken through misuse or abuse, all such items are non-returnable.

In the event of UAP TradeLocks sending you a replacement for a damaged, defective or wrong item, you must return the original item to UAP TradeLocks within 28 days otherwise we have the right to charge the price of the replacement item to the payment card used for the original order.

This returns policy does not affect your statutory rights.

Genuine Lishi

All Genuine Lishi picks are non-returnable unless there is a manufacturing issue. If you have ordered the incorrect tool we will not complete a return, we will only raise a return on a Lishi pick that has a manufacturing fault. If you return a pick at your own cost you will not be refunded and you will have to collect the replacement pick in person or pay for the postage back.

Promotions

All online promotions are on a ‘Whilst Stock Lasts’ basis and subject to change or removal without notice. No purchase price is guaranteed until the order is despatched.

Order Acceptance

We will charge your card after you have inputted your payment details and confirmed your order online. A contract for the sale of any product(s) you order from us is only created once we have emailed your order confirmation after payment has been received.

We will not be legally bound by any factual or typographical errors on the website or other promotional materials.

Orders are subject to availability of stock.

Force Majeure

We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

Liability and Disclaimer

To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.

Prevailing Law

English law governs these terms, and each part of these terms shall apply to the extent permitted thereby. Any part of these terms which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of these terms nor affect the validity or enforceability of that part in any other jurisdiction.

If you would like to submit any complaints about products or services bought online from Tradelocks you can do so by visiting the European Online Dispute Resolution website.